Cancellation Policy

Last updated: Oct 13, 2026

We want you to feel confident when you work with Asmeron. This policy explains when you can cancel a service and when you can receive a refund. It forms part of our Terms & Conditions.

1. How to Cancel

To cancel, send a written request to info@asmeron.com (or message your project’s WhatsApp group and confirm by email) with your name, the service, and your payment details. Your cancellation takes effect on the date we receive and acknowledge it. Cancelling by simply stopping communication is not a valid cancellation.

2. Cancellation Before Work Begins

If you cancel before we start work on your service (no documents prepared, no applications submitted, no third-party fees paid), you are eligible for a full refund of our service fee, less any payment-processing charges [or: a [10]% administrative fee].

3. Cancellation After Work Has Started

Once work has begun, we may already have spent time and paid third-party costs. Refunds are as follows:

4. Non-Refundable Items

The following are not refundable once paid or incurred:

• Government and registry fees (Companies House, state filing fees, IRS, FinCEN, HMRC, trademark offices and similar).
• Registered agent, registered address, virtual office and other third-party subscription fees.
• Payment gateway and transfer charges.
• Fees for rush or priority processing once started.
• Services already completed, such as a registered company, issued EIN, filed report, or submitted application.

5. Bank, Payment and Marketplace Account Setup

Approval of accounts with Tide, Wise, Payoneer, Stripe, PayPal, Sunrate, PingPong, Taptap Send, nsave, Amazon, eBay and similar providers is decided by the provider, not Asmeron. Because of this:

• If we have submitted your application, our fee is not refundable because the service (preparation and submission) has been delivered, even if the provider rejects or delays your application.
• Where a provider rejects an application, we will, at no extra charge, [re-apply once / suggest an alternative provider / review your case] where reasonably possible.
• [Optional, if you offer it]: If we are unable to submit your application due to our own fault, you may choose a refund of our fee or a replacement service.

6. Refunds for Our Errors

If we make an error that delays or affects your service, we will correct it at no additional cost to you. If we cannot correct it, you may request a refund of our service fee for that specific item. Errors caused by incorrect or incomplete information supplied by you are not eligible.

7. Recurring and Ongoing Services

For ongoing services (bookkeeping, compliance tracking, renewals, address services and similar):

• You may cancel with [30 days’] written notice before your next billing or renewal date.
• Fees for periods already started or renewals already processed are non-refundable.
• Renewals paid to third parties or government bodies on your behalf cannot be refunded once submitted.

8. Website, Branding and Creative Services

• A deposit [of 50%] is required before work begins and is non-refundable once work starts.
• You may cancel before the first draft is delivered and receive a refund of any amount paid above the deposit.
• After the first draft has been delivered, no refund is available. Included revisions are provided as agreed in your quote.

9. Client-Caused Delays or Withdrawal

If you do not respond or provide required documents for [30 days], we may treat the service as cancelled by you. Refunds in that case follow Sections 2 to 4 based on the stage reached. Reopening may require an additional fee.

10. Refund Processing

Approved refunds are processed to your original payment method within [7–14 business days]. Bank or payment-provider delays are outside our control, and any bank or conversion charges deducted by them are not refundable.

11. Chargebacks

Please contact us before filing a dispute or chargeback with your bank or payment provider so we can solve the issue quickly. Chargebacks filed for services that were delivered may result in suspension of related services and recovery of costs incurred.

12. Changes to This Policy

We may update this policy from time to time. The version in effect when you purchased your service applies to you.

13. Contact Us

Questions about cancellations or refunds? Reach us at:
Email: info@asmeron.com
Phone: +92 328 1293887 | +92 307 1576677